About CSSC
The Customer Service Standard Certification (CSSC) Limited whose headquarter is based in Trinidad and Tobago, has the distinguished mandate and singular right to administer the International Customer Service Standard (ICSS) in the West Indies. The ICSS, which was developed by the International Council of Customer Service Organizations (ICCSO), is the only recognized and proved standard of customer service worldwide offering a balanced internal scorecard self-assessment, backed by an external assessment and certification program.
The CSSC are members of the ICCSO and partners with the Customer Service Institute of America (CSIA) who has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and are delegated by the ICCSO to manage the International Service Excellence Awards.
The Customer Service Standard Certification (CSSC) Limited is also a member of the Trinidad and Tobago Manufacturers' Association (TTMA). CSSC recently launched its operations in the region and provides; Organisational Certification against the ICSS (its number one product); Customized Training; and is charged to coordinate the first Caribbean Service Excellence Awards (CSEA). We believe that once organizations subscribe to the standard and become certified, the standard has the ability to extensively and significantly improve the standard of customer service in the region; leading to seamless service delivery in any sector.
CSSC has the responsibility in the West Indies for licensing the Assessors which conduct the onsite assessments which lead to the awarding of "Certified Customer Service Organization" status. Customer Service Advocacy and Customer Empowerment are also key responsibilities for CSSC.
Probably the greatest gap in the customer service market is the reliance and belief that Customer Service Training will, by itself, lead to improved service delivery. Training has become the reflexive solution. Unfortunately, training alone simply has not been working.
Probably the greatest gap in the customer service market is the reliance and belief that Customer Service Training will, by itself, lead to improved service delivery. Training has become the reflexive solution. Unfortunately, training alone simply has not been working.
Mission
Actively improving the standard of customer service by implementing and integrating the International Customer Service Standard (ICSS) in the West Indies.
Vision
To create a sustainable standard of customer service excellence and professionalism by being the premiere certifying body in the West Indies
Ensuring all organizations within the region subscribe to the ICSS, to the benefit of all employees, customers and stakeholders.