Click the button below to download an application form to nominate an outstanding organization. Or simply email us your nomination to recognize an outstanding organization or individual. Do not hesitate to send in your application.
More information on the awards will be posted soon.
(CSSC assures the confidentiality of the individual's submitting nominations)
The Caribbean Service Excellence Awards
With Customer Service expectations continually rising, the wider community is becoming aware of the value and role that Customer Service plays in achieving business success.
This highly demanding area is arguably the critical success factor for many Organizations. For this reason it is important that the Customer Service Profession has its own international awards to recognize, promote and reward excellence, professionalism and outstanding achievement.
The CSSC will commence the inaugural Caribbean Service Excellence Awards in November 2017, which will be an annual event. The winners of the Caribbean Customer Service Awards would automatically have the distinguished opportunity to be nominated for the global International Service Excellence Awards.
Company Awards:
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Excellence in a Contact Center
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Excellence in a Large Business (over 505 employees)
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Excellence in a Medium Business (55-500 employees)
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Excellence in a Small Business (26-50 employees)
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Excellence in Micro Business (2-25 employees)
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Excellence in a Customer Charter
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"Best of the Best" Award (must have already won and CSEA award previously and score higher than your competitors in your category). Awards for this category will begin in 2015.
Individual Awards:
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Customer Service Manager of the Year
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Customer Service Professional of the Year
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Customer Service Leader of the Year
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Chief Customer Officer of the Year
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Customer Service Contact Center Manager of the Year
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Customer Service Executive of the Year
Awards Categories:
Watch this video
and learn more about FedEx CIS and why they were awarded the 2009 International Service Excellence Award in the category of Division of a Large Business.
Interview with 2009 Division of a Large Business Winner - FedEx Customer Information Services
Apart from meeting the standard that certifies an organization under the International Customer Service Standard (ICSS), the Gold and Platinum Certification aims at recognizing organizations that strive for greater service excellence. This creates a platform for continuous growth and improved customer experiences.
Gold Certification:
Organizations that receive Gold Certification epitomize organizations that are committed to customer experience and successful, efficient business practices. It is not easy to achieve Gold Certification and often takes several years of dedication and commitment to working together as an organization to improve in every area of the business; impacting the customer experience and improving the organization’s revenue and profit.
Gold Certification guarantees that an organization has received a score of 6 or higher across all 25 attributes of the International Customer Service Standard – indicating integration company-wide of processes, procedures, values and customer commitment.
Gold Certification is valid for 3 years, providing the organization remains in good standing and demonstrates this during annual, complimentary health checks facilitated by their certifying body.
Re-certification is required to remain Certified after the 3 years of Gold Certification has expired.
Platinum Provider:
The most prestigious recognition awarded Organizations that are awarded the Platinum Certification obtain this recognition through having earned Gold Certification (for more information, see ‘Gold Certification’), and remained compliant for 1 or more years, has a minimum of 1 Certified Customer Service Managers employed, as well as winning an International Service Excellence Award in the previous 4 years.
This elite status is held only by a handful of organizations across the globe. This level of certification was launched during the International Service Excellence Awards 2013 awards season.
Current recipients are: (to be added after 2013 award winners are announced)
Levels of Certification:
(Forms for 2017 will be available by July 2017)
(Forms for 2017 will be available June 2017)